Receiving alerts

When an alert is generated for a Query or record that you are interested in, you are notified in the status bar. When you receive an alert, you can open the details, mark the alert to be followed up, or delete the information.

Alert status bar

When you have the alert status bar open, you are notified when an alert is detected.
Tip: To display the alert status bar, in the Database Explorer, right-click Alert Definitions > Status Bar.
The most recent alert is displayed in the status bar. You can click:
  • The alert name to find out why the alert was raised.
  • Follow up - to mark the alert for follow up in the Inbox.
  • Read - to mark the alert as read in the Inbox.
  • Delete - to move the alert to the Deleted Items folder in the Inbox.
To read or follow up the alerts later, click Inbox.

With the status bar open, you can set the frequency at which you receive new alerts. The alert frequency is initially the same as the server that manages alerting. You can change the setting to receive alerts more or less frequently, or immediately, if required.

Alerting inbox

To view all your alerts in the Alerting Inbox, in the Database Explorer, right-click Alert Definitions > Inbox. Alternatively, you can open the inbox from the Alerting status bar.

Alerts are either current and listed in the Inbox, or ready to be deleted and listed in the Deleted Items folder. Both views summarize what happened to raise the alert:
  • Viewed - the number of times the records were viewed
  • Edited - the number of times the records were opened, modified and then saved (rather than the number of changes made to the data in the records). Deleting a record also counts as an edit if the alert definition monitors edits only.
  • Added - the number of new records or, if the alert was raised by a Query, that has been edited so that the records now match the conditions in the Query
  • Removed - the number of records that were deleted or, if the alert was raised by a Query, that has been edited so that the record no longer matches the conditions in the Query
  • Unsubscribed - as a result of security changes you are no longer subscribed to this alert definition or, if you are the owner of the alert definition, users that you added as subscribers are unsubscribed
Note: In a database that uses cases, the Inbox always lists all your alerts. In Multi-Case Analysis mode, you can view the detail of any of these alerts. When you are logged in to a single case, you can only view details of alerts that are relevant to the current case.