Select a case
When you open a database that contains multiple cases that you can access, you are prompted to select the case to open. You only have access to cases that are authorized by your database administrator and security administrator.
To open a case, select the case that you want to use from the list and click OK.
To view a list of closed cases in this database, click the Closed tab. You can only work on a closed case in read-only mode (that is, you cannot add or edit any records). If you want to reopen a closed case, speak to your database administrator and security administrator.
Note: If you are only authorized to access a single case, you are connected to that case automatically.
Accessing all available cases
Turn on Multi-Case Analysis to specify that you want to work in all the cases (open and closed) to which you are assigned. The cases are opened in read-only mode. This means that:
No new data can be added.
Data cannot be modified or deleted.
No alert definitions can be added.
But you can view the detail of any of your alerts.
When you turn on Multi-Case Analysis, the list of cases becomes unavailable, as you can no longer select a specific case to access.