Contacting i2 Support

i2 Support provides assistance with product defects, answers FAQs, and helps users to resolve problems with the product.

About this task

After trying to find your answer or solution by using other self-help options such as technotes, you can contact i2 Support. Before contacting i2 Support, your company or organization must have an active software subscription and support contract, and you must be authorized to submit problems to i2.


To contact i2 Support about a problem:

  1. Define the problem, gather background information, and determine the severity of the problem.
  2. Gather diagnostic information.
  3. Submit the problem at


If the problem that you submit is for a software defect or for missing or inaccurate documentation, i2 Support creates an issue report. The report describes the problem in detail. Whenever possible, i2 Support provides a workaround that you can implement until the issue is resolved and a fix is delivered.